Guide to configuring and fixing Contact Form 7 not receiving emails

Wordpress 3 minute read
Guide to configuring and fixing Contact Form 7 not receiving emails
Detailed guide on how to configure email in Contact Form 7 to receive notification emails when customers complete the contact form. This article helps fix issues related to Contact Form 7 not sending emails and not receiving mail from Contact Form 7 after customers submit the form. By default, WordPress cannot send emails on its own, which causes Contact Form 7's email feature to fail with the message: "Your message was not sent successfully. Please contact the administrator for support". Please read the guide to fix this:

Step 1:Configure Gmail SMTP in WordPress

This is a mandatory important step. If you don't configure step 1 correctly, the Contact Form 7 plugin won't work as intended. See this article to configure SMTP:Guide to configuring email sending on WordPress using SMTP Gmail After configuring SMTP and successfully sending a test email, proceed to step 2.
Note: Some hosting providers block SMTP email sending, so you may not be able to configure it (Godaddy, A2Hosting)

Step 2:Configure email in Contact Form 7

Select the form you need to configure and click the Edit button Auto-save draft Go to the tabConfigure Email Auto-save draft Check the Other Options tab; if there's a Skip email line, delete it and save Configure as follows:
  • Recipient email: Enter the email address where you want to receive notifications
  • Sender email: Enter the email address configured with SMTP in step 1 (Contact Form 7 may report an error with the email address, but you can ignore it)
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